Return & Refund Policy

At UNIQUE STORE, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns within 7 days of receiving your order if:

• You receive a damaged or defective product.

• You receive the wrong item.

• The product is unused, unopened, and in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

• Opened or used skincare and cosmetic products.

• Lingerie, underwear, bras, and shapewear.

• Products with broken seals or missing original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days through the original payment method or as agreed with our customer support team.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was delivered.

Return Shipping

If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.

If the return is due to a change of mind, the customer is responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through WhatsApp or email.